Accessing External Accounts

Instead of logging on to each of your external email accounts, you can retrieve your accounts' email messages directly from the Virtual Office Web Client. When you set up your external account on VOWC, you can specify where the messages will be saved and create your persona to be used when you reply to or forward a message received from that external account.

Information you need to set up your external account

When you set up your external account you need to know the following details about this account. You may need to contact your email provider for this information.

  • Account type. This is the type of email you service provider uses,  POP or IMAP

  • User name on the account. The user name associated with this email account. Sometimes your user name is the part of your email address before the @ and other times it is your full email address.

  • Email server. This is the server name for your external account.

  • Advanced settings. Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Enable Use an encrypted connection (SSL) when accessing this server when you need to connect securely to the external server.  The port numbers will change.

Receiving messages to your account

When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.

Messages from your external account are not automatically received in your Virtual Office Web Client account.

  •  If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts.

  • If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar.  Messages are delivered to your folder. Click Refresh to see the latest messages.