Support
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Navigating Your Mailbox
- Navigating Virtual Office Web Client
- Setting your General Preferences
- Customize your views
- User interface features and shortcuts
- Right-click menus
- Applying actions to multiple selections
- Using shortcuts to navigate
- Using browsers
- When do I need to save my work?
- Viewing the Overview Pane
- Mail system folders
Managing Your Email
- Managing your email message view
- Setting your mail preferences
- Categorizing your email messages
- Customizing your initial email page
- How Conversations work
- Printing a conversation
- Viewing messages in Message view
- Moving email messages between folders
- Setting a forwarding address
- Subscribe to RSS/Atom feeds
- Managing your account identities
- Recovering deleted mail messages
- Purging email messages
- Sharing Folders
Reading Mail
- Reading mail from the Reading Pane
- Setting Up Desktop Alerts
- Marking Mail as Unread
- New Messages
- Displaying HTML in email messages
- Opening file attachments
- Printing a mail message
- Undeliverable mail
Composing Email
- Composing and sending email messages
- Setting preferences for the email compose window
- Parts of an email message
Reply to and Forward Messages
Sharing Mail Folders
Using Tags and Folders to Organize Email
Retrieving Mail from other Accounts
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How-To Resources
Accessing External Accounts
Instead of logging on to each of your external email accounts, you can retrieve your accounts' email messages directly from the Virtual Office Web Client. When you set up your external account on VOWC, you can specify where the messages will be saved and create your persona to be used when you reply to or forward a message received from that external account.
Information you need to set up your external account
When you set up your external account you need to know the following details about this account. You may need to contact your email provider for this information.
Account type. This is the type of email you service provider uses, POP or IMAP
User name on the account. The user name associated with this email account. Sometimes your user name is the part of your email address before the @ and other times it is your full email address.
Email server. This is the server name for your external account.
Advanced settings. Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Enable Use an encrypted connection (SSL) when accessing this server when you need to connect securely to the external server. The port numbers will change.
Receiving messages to your account
When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.
Messages from your external account are not automatically received in your Virtual Office Web Client account.
If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts.
If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.
