Support
-
Navigating Your Mailbox
- Navigating Virtual Office Web Client
- Setting your General Preferences
- Customize your views
- User interface features and shortcuts
- Right-click menus
- Applying actions to multiple selections
- Using shortcuts to navigate
- Using browsers
- When do I need to save my work?
- Viewing the Overview Pane
- Mail system folders
Managing Your Email
- Managing your email message view
- Setting your mail preferences
- Categorizing your email messages
- Customizing your initial email page
- How Conversations work
- Printing a conversation
- Viewing messages in Message view
- Moving email messages between folders
- Setting a forwarding address
- Subscribe to RSS/Atom feeds
- Managing your account identities
- Recovering deleted mail messages
- Purging email messages
- Sharing Folders
Reading Mail
- Reading mail from the Reading Pane
- Setting Up Desktop Alerts
- Marking Mail as Unread
- New Messages
- Displaying HTML in email messages
- Opening file attachments
- Printing a mail message
- Undeliverable mail
Composing Email
- Composing and sending email messages
- Setting preferences for the email compose window
- Parts of an email message
Reply to and Forward Messages
Sharing Mail Folders
Using Tags and Folders to Organize Email
Retrieving Mail from other Accounts
-
How-To Resources
Undeliverable Mail
Sometimes a message "bounces", meaning it cannot be delivered for some reason, such as:
Recipient is not a valid or existing email address. Verify that you have the correct email address.
Recipient's mail system rejects the mail for one reason or another
Recipient's mailbox is full
If a message is rejected, you will receive an "undeliverable mail" message, with at least part of the contents of your original message plus some system-generated error messages that provide more information as to why the mail has bounced. Try to correct the problem and re-send the email.
If the mail bounces due to a bad email address, but you are certain that the address is valid, you will have to contact the recipients using other means, and have the recipients resolve the issue with their system administrators.
Contact your system administrator if:
Every mail message you try to send is rejected
Mail bounces with "user unknown" or "bad address" messages for addresses that you used from your corporate address list
You start receiving bounce messages for mail you never sent
